Enhanced Security for your Grand Bank Debit Cards

Grand Bank will soon offer debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.

These cards are already in wide use around the world and are now becoming the standard in the U.S.

When will I get my chip card?

To ensure that all of our cardholders have the additional protections offered by chip cards as soon as possible, we will soon be replacing all credit/debit cards. Once your new card arrives, be sure to activate it for use and then destroy your old card. Your unchipped card will no longer work after May 8, 2020.

There is no need to request a new card. You’ll automatically receive your chip card in the mail. There is no charge for the new chip card.

Frequently Asked Questions

What are chip cards?
A chip card - also called a smart card or an EMV™ card - is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions.

These cards, already is use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

Is a chip card more secure than my current card?
Yes. Chip cards add an additional layer of security to the safeguards that already protect your card. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.

Can I use my chip card anywhere?
Yes. Your chip card can be used virtually anywhere this brand of card is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, you will insert your card during the transaction. In the U.S., you will still be able to 'swipe' your card to make your payment if a merchant has a regular terminal. You will need a PIN to be able to make a transaction at an ATM.

Can I still use my current card?
You can use your current card until you get your chip card. At that time, activate your new chip card and start using it. Be sure to destroy your old card by cutting it up or shredding it. Your unchipped card will no long work after May 8, 2020.

Do I need to sign the back of the card?
Yes. You still need to sign the back of your card.

Can I use it to make purchases online or by phone?
Yes. You can use your chip card to make these purchases as you do today.

Can I use my card at an ATM?
Yes. For ATM transactions, insert your card into terminal and follow the instructions on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any money you might have withdrawn.

What if my card is lost or stolen?
It's important to report a lost or stolen card immediately. Keep a record of the telephone number on the back of your card (800-554-8969) and call it if necessary.

Can I use my chip card with Apple Pay™?
Yes. You can use your chip card to make payments with Apple Pay at participating merchants.

Does a chip card contain more information about me that could be stolen?
No, a chip card does not contain any information about you that isn’t in your magnetic stripe cards – just your name, account number, and expiration date.

Contact us for more information

Call us at (601) 264-1467 or stop in one of our locations if you have additional questions about chip cards, or if you are interested in opening an account.

EMV™ is a trademark owned by EMVCo LLC.
Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. All other trademarks are property of their respective owners.